As one of the first Interior Plantscapers in the region, Plantations set the standards for the most trusted quality products and services. Since 1974, our woman-owned business has grown steadily, without compromising the personal touch that separates us from our competitors. We believe that our steady growth and high employee retention rate mean that doing things a little differently works well for us. And the process serves our customers better: efficient teamwork replaces the departmental run-around found elsewhere
Our comprehensive hands-on approach means managers and sales people co-work in all divisions of our business. This helps us provide seamless execution: before, during and after the sale. Communication increases accountability, and helps with fine-tuning. At the service level, real-time communication among team members – and directly with the client and contact – are vital to the customer service details we manage.
But we also feel it is important to continuity and client satisfaction for the client to have access to the executive team. Plantations’ team approach to our business goes all the way to the executive level. Linda, Sarah, and Ryan stay in the loop, working together coordinating business goals; design and purchasing directions; sales development; and customer solutions. Decisions and troubleshooting – as well as details related to customer preferences – are always shared between at least two executives or managers; as well as your on-site technician.
In this way we can facilitate common purpose and good communication, while maintaining individual responsibilities. With all this overlap, you can always speak to someone at Plantations who is familiar with your account and can speak to your issue.